Thank you Lindale clinic.
I absolutely do not trust this clinic. They perform unauthorized procesures behind your back. They told me they were simply "going to weigh" my new puppy on the cat scale in the back. Less than a minute later I hear him screaming and find him on an exam table with 3 females around him and him shaking. I will never know what heppened to my dog or why he is suddenly so afraid of most women. They initially told me they had cameras back there but when I went to go view what happened they supposedly don't have cameras back there. They only have cameras facing the doors for security and in the exam rooms for "training". I don't know if I or anyone can ever heal whatever happened that apparently traumatized him. --Now to be sarcastic... they fortunately put a note in my chart saying I needed to be present and authorize all procedures beforehand.-- like authorization should ever be an option.
I am so thankful for Lindale Vet clinic I have two small dogs both came from puppy mills that have extensive medical issues and ongoing problems. everyone there has been so helpful and kind and the doctors didn’t give up until they found what the problems were and then address them and figure out a course of action.
Vets and techs are very caring. Have always received excellent care for our two boys (dogs). We, also, use their boarding facilities when we go out of town - we prefer to call it "camping out" because our boys really enjoy themselves. Office personnel are the best and always smiling! Madison is the office manager and she sets the tone for an upbeat, personable and personal experience!
Our visits are always pleasant. My only complaint is typically when we come in for our appointment we are waiting a good 30 min to an hour before we ever see the vet even if its just for a nail trim.
My family and I recently moved to Lindale from the Dallas area. I found this clinic and was pleased with the friendliness and the cleanliness of their facility. However, they have a serious communication issue within their clinic. I had an appointment for my dog's Bordatella shot. I arrived, waited in the room for a few minutes, and a nurse came in and said they were out of the vaccine. I was irritated because I feel like I should have been called prior to my driving the 12 miles for the appointment. She informed me that it is an oral vaccine and that I could either reschedule or just "swing by" and pick it up and give my dog the vaccine at home. I chose the latter and she said they would contact me when the shipment arrived. That was over a week ago and I haven't heard from them. Yesterday, I called and left a message that I need to board my two dogs for one to two nights and asked that they please call me back to let me know if they have room for them. I didn't hear from them yesterday. This morning, I called again and it's now 2:30pm and I haven't heard from them. I need to board them tomorrow so I called another facility, who isn't even open today BUT answered their phone, and they were happy to help me! Obviously, I'm switching vets. I'm going to have them transfer my dogs records, which will probably force me to stop and physically ask for them because they never answer their phones and/or return calls. It was a nice facility but that's not all that matters when choosing a doctor for your pets.
The other thing I am thankful for is each time one of the dogs becomes very ill and I called and they have me come in with them immediately. I’am so glad Dr. Lay and Kathy are there now. Dr. Lay has had to do a couple surgeries for us. Besides being a great surgeon he has the bedside manners of an angel.
Lindale Veterinary Clinic Llc is a US Veterinary Care based in Lindale, Texas. Lindale Veterinary Clinic Llc is located at 16366 FM 16, Lindale, TX 75771, USA.
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